Wise Owls Club - Maidenhead

COVID-19 Q & A Wise Owls Club

COVID-19 Q & A Wise Owls Club

What’s happening?

We will continue to read and follow the guidance and see what care we are able to do and how we can best accommodate you. 

Our Plan?

We do have risk assessments in place following current government guidance. 

Our staff have COVID-19 training and will follow our policies and risk assessment which provide a structured cleaning process throughout the day to ensure children, their own and others safety.

I am still on Furlough, my hours have been reduced or I have been made redundant, How does this effect my place?

Your child can still continue with their care, or you can withdraw as you feel appropriate, please see our normal terms and conditions and follow our policy.

What terms and conditions apply?

Exactly the same terms and conditions that applied before the Covid-19 pandemic now apply, so please refer to them.  They are available on the website.

You can withdraw giving six weeks notice and rebook for a date of your choice to suit you and your families situation, subject to availability please email info@wiseowlschildcare.co.uk.

If my child has a temperature, should I keep them at home?

Absolutely, we currently take temperatures on arrival please follow government guidance. https://www.nhs.uk/conditions/coronavirus-covid-19/

If the club is closed again, do I have to pay?

We will get a plan in place as before dependent on government guidance and assess everything to support staff and parents as best we can.  However would aim as previous to not charge anything.

If my child is off in isolation, do I need to pay?

We will need to follow our normal sickness policy.

 

Could my child have COVID-19?

Please ensure you follow government guidance to protect the nursery community.  Call 111 for advice https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/coronavirus-in-children/

In the event we have staff shortage, the club could not operate would we be charged?

I do not see this scenario occurring as we have a fantastic keen staffing team, however if we were unable to accommodate your child we would refund that day.

Will I be informed if there is a confirmed case in the club?

If we have a confirmed case of Covid-19 we will inform parents, However, we have no plan to close the setting unless Public Health recommends this.  The children and staff within the bubble of the child with covid 48 hours prior to symptoms will need to isolate for 10 days.  The bubble will have a covid clean.  We are doing a lot more cleaning every day and during the day to help reduce infection in line with guidelines but we cannot guarantee that the virus is not present in our nursery but please do view our risk assessment sent out in May.  Any updated risk assessments will also be shared with parents as well as our staffing team.  Any child feeling unwell will be placed comfortably in the isolation area with a staff member in PPE as per our risk assessment.

If there is a confirmed case of Covid-19 in the club, and you choose not to send your child will you be charged?

Yes, fees are payable.

Is it safe to bring my child to club if there is a confirmed case?

There is an increased risk of infection from a confirmed case, but there is also a risk from children or staff without symptoms.  However, we will track exactly which children and staff any confirmed case has been in contact with and communicate.  We will also inform the schools as they will us.  Children within the bubble will need to self isolate for 10 days to see if the virus is present and if they get symptoms they will need to get a test.

We will follow the guidance given by public Heath England as per any other notifiable virus.  Staff will spend more time on cleaning and hygiene, and less on administration and record keeping.

Children seem to be getting the virus very mildly but there are no guarantees of this and it is a worrying time for us all.  Children with diminished immunity will be notified by their GP and should be kept at home.  Every effort will be made to be calm and positive at the club, and to keep things as normal as possible, so that the children can be as relaxed and happy as possible.

How can parents help?

Follow our policy, be patient at drop off and collection to support the clubs.  Provide your child with a wipeable bag if they need to have one.  Follow the government guidance.

Holiday Club

We will operate the holiday club the children will be divided into bubbles groups . No outings will be organised.